Overview
We just made it a whole lot easier to understand how customers really feel—and what to do about it. The enhanced Sentiment Dashboard and the all-new Sentiment Insights Page give you sharper visibility and smarter tools to take action on what actually matters.
Enhanced Sentiment Dashboard
What’s New
- Overall Sentiment Score
Get a clear, sentiment average based on actual review content—not just star ratings. - Trend Comparison
Instantly see how sentiment is trending compared to the previous period. Up, down, or steady. - Key Trends at a Glance
Know what’s shifting in your sentiment—what’s spiking, dipping, or standing out—based on our ReputationAI analysis. - Topics That Matter
Highlights the most mentioned themes that could be influencing sentiment, even if they’re not driving a clear trend. These are early signals worth watching. - Smarter Recommendations
Get AI-suggested actions based on real feedback patterns—so you can fix what’s off and double down on what’s working.
New Sentiment Insights Page
What’s New
- See the Full Story
It’s not just about ratings. You’ll see how sentiment is trending, how many mentions are driving it, and how this period compares to the last. - Positive vs. Negative, All in One Place
Every topic—big or small—is broken out by positive and negative sentiment. Nothing gets missed. - High-Impact Reviews
View the top 5 positive and negative reviews tied to trending themes. Curated by relevance, recency, and impact, so you know what’s driving sentiment. - AI-Recommended Actions
More personalized suggestions tied to trends and topics. Not just generic tips—real insight you can act on quickly.
Why It Matters
You’ve got better things to do than comb through every review. These updates cut through the noise and give you clarity, fast.
- Know How Customers Really Feel
No guesswork. See what’s trending and what’s changing—instantly. - Catch Issues Before They Escalate
Rising complaints? Drops in sentiment? You’ll spot it early and know what to do about it. - Use Positive Feedback to Your Advantage
When customers consistently praise something, that’s your competitive edge. Use their words to improve search visibility, fuel marketing, strengthen sales, and coach your team on what’s working. - Make Smarter Moves, Faster
Whether you’re fixing service gaps or reinforcing strengths, these insights help you build trust, climb rankings, and grow—without the guesswork.
Who’s Impacted?
No action required. These enhancements are automatically available to all Scorpion Reputation Suite users.
